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Sensory ergonomics

"Sen·so·ry” – adj. Pertaining to sensation; That aspect of consciousness resulting from the stimulation of a nerve process beginning at any point in the body and passing through the brain, especially by those stimuli affecting any of the sense organs, as hearing, taste, touch, smell, sight and movement.   “Er·go·om·ics” – n. The study of [...]

By | May 20th, 2016|Call centre blog|0 Comments

Contact centres: A scary workplace?

By Dr Annemarie Lombard I was looking for the craziest, wildest, busiest, most sensory overloaded and insane work environment ... I clearly found it in the contact centre industry!  The first time I walked into a contact centre I was blown away. Although absolutely electrifying for me, and certainly switching on an extra few brain [...]

By | May 20th, 2016|Call centre blog|0 Comments

Senses on Call: Our contact centre recruitment product and related legislation

During the past few months I’ve had some interesting conversations and various questions with regards to how Senses on Call™ fits within the labour law legislations, in particular with employment equity. In order to give you the answers, consideration should be given to the employment equity act, 1998; HPCSA regulations, the Professional board for Occupational [...]

By | May 20th, 2016|Call centre blog|0 Comments

Two big mistakes call centres make

So what are the 2 BIG MISTAKES call centres make?   FIRST BIG MISTAKE - Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world class call centre operation. While technology [...]

By | May 20th, 2016|Call centre blog|0 Comments

The 1-2-3 of neuroscience as an impact tool for contact centres

Neuroscience is about understanding the brain. And obviously human brains, as a focus for how we work, learn and live. Animal brains are important too, but we will leave that to the animal experts. People are all about behaviour, and behaviour is all about the brain. Understanding the brain, is understanding behaviour. And understanding behaviour [...]

By | May 20th, 2016|Call centre blog|0 Comments