Corporate blog

/Corporate blog

Are your work teams collaborating?

The business world is rapidly changing and our worlds are being turned upside down due to the economic climate. It has never been more crucial for companies to ensure that their teams are effective, can manage the stress of the current climate, are utilised effectively, and can lead with confidence, making relevant and strategic decisions. [...]

By | May 20th, 2016|Corporate blog|0 Comments

Corporate health and wellness

I attended the Corporate Health and Wellness conference of Knowledge Resources in Johannesburg a few weeks ago. I was also a speaker and my Topic was The Value of Sensory Intelligence for health and wellness in the corporate industry. Here are a few interesting and valuable outcomes I would like to share with you: * Top [...]

By | May 20th, 2016|Corporate blog|0 Comments

Change and conflict in the workplace

Change in work environments is constant and recurring.  Restructuring of teams, change in business operations and work spaces create uncertainty, stress and resulted performance issues in the workplace. People are different and respond differently to all these changes.  A great and non-threatening way to unpack and understand this and get people to move through these [...]

By | May 20th, 2016|Corporate blog|0 Comments

Five sensory savvy tips to reduce overload and stress in open plan offices

Sensory neuroscience is understanding the brain and how it contributes to us working and living on a daily basis. Open plan office and call centre environments are traditionally busy, sensory overloaded, noisy with a high activity level. The following are simple, yet effective strategies based on how the senses work in the brain at the [...]

By | May 20th, 2016|Corporate blog|0 Comments

The ethics of trademarks and copyright

Sensory intelligence started in my head in 2000 after I returned from living in the USA for 3 years.  After loads of thinking, reading, more thinking and more reading I chose the name, opened my bank account and produced my first business cards.  Our google searches in 2002 showed no references to sensory intelligence in [...]

By | May 20th, 2016|Corporate blog|0 Comments

Overloaded brain circuits: The war on attention

Demands, tasks and deadlines have increased the daily frenzied distractions we are faced with in a 21st century workplace. Our brain circuits have become overloaded and we use all our energy to simply survive, doing as much as we can, as fast as we can and as best as we can, yet we don't always [...]

By | May 20th, 2016|Corporate blog|0 Comments

Business trio

I am part of a business trio; myself and two other business woman owners formed an informal “exco” last year.  We are an interesting combination of an Afrikaanse boere-girl (that is me – but very out of the box and alternative), an English rose (she is the mature and clever one) and a Jewish chick [...]

By | May 20th, 2016|Corporate blog|0 Comments

Two big mistakes call centres make

1. Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world class call centre operation. While technology is important, it remains to be an enabler. It assists management and agents to [...]

By | May 20th, 2016|Corporate blog|0 Comments

Performance is driven by behaviour

Performance is driven by behaviour of people.  I worked with a call centre team in April and we improved first call resolution from 33% to 74% in 3 months by changing behaviours and attitude only!! Only 20% of our behaviour is conscious and we are directing it through thinking and reasoning.  This is the ultimate [...]

By | May 20th, 2016|Corporate blog|0 Comments

Healthy habits in the workplace

I do chaos aka “organised clutter”…. I put my head down, “close my ears”, focus and produce high quality of work in the midst of noise, people, stuff, clutter, boxes, files, books, etc.   I have high sensory thresholds and my brain filter all the background noise and clutter so that it does not reach my [...]

By | May 20th, 2016|Corporate blog|0 Comments