The trend for the past 35 years in office design is to move towards open plan. It uses space more efficiently and is cost effective. It can be easily reconfigured and reduce construction cost. It further also encourages team work, sharing of information, and is seen as motivational for workers. Nearly three-quarters of U.S and [...]
Mrs. X is a loan supervisor of a financial institution. Sensory Intelligence workshops were performed as part of a team building process for their company. Her sensory profile indicated very low thresholds, sensation avoiding traits with sensory overload occurring on a regular basis. She worked in an open plan office environment, in the middle of [...]
The business world is rapidly changing and our worlds are being turned upside down due to the economic climate. It has never been more crucial for companies to ensure that their teams are effective, can manage the stress of the current climate, are utilised effectively, and can lead with confidence, making relevant and strategic decisions. [...]
I attended the Corporate Health and Wellness conference of Knowledge Resources in Johannesburg a few weeks ago. I was also a speaker and my Topic was The Value of Sensory Intelligence for health and wellness in the corporate industry. Here are a few interesting and valuable outcomes I would like to share with you: * Top [...]
Change in work environments is constant and recurring. Restructuring of teams, change in business operations and work spaces create uncertainty, stress and resulted performance issues in the workplace. People are different and respond differently to all these changes. A great and non-threatening way to unpack and understand this and get people to move through these [...]
Sensory neuroscience is understanding the brain and how it contributes to us working and living on a daily basis. Open plan office and call centre environments are traditionally busy, sensory overloaded, noisy with a high activity level. The following are simple, yet effective strategies based on how the senses work in the brain at the [...]
Sensory intelligence started in my head in 2000 after I returned from living in the USA for 3 years. After loads of thinking, reading, more thinking and more reading I chose the name, opened my bank account and produced my first business cards. Our google searches in 2002 showed no references to sensory intelligence in [...]
Demands, tasks and deadlines have increased the daily frenzied distractions we are faced with in a 21st century workplace. Our brain circuits have become overloaded and we use all our energy to simply survive, doing as much as we can, as fast as we can and as best as we can, yet we don't always [...]
I am part of a business trio; myself and two other business woman owners formed an informal “exco” last year. We are an interesting combination of an Afrikaanse boere-girl (that is me – but very out of the box and alternative), an English rose (she is the mature and clever one) and a Jewish chick [...]
1. Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world class call centre operation. While technology is important, it remains to be an enabler. It assists management and agents to [...]
