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Sensory ergonomics

"Sen·so·ry” – adj. Pertaining to sensation; That aspect of consciousness resulting from the stimulation of a nerve process beginning at any point in the body and passing through the brain, especially by those stimuli affecting any of the sense organs, as hearing, taste, touch, smell, sight and movement. “Er·go·om·ics” – n. The study of the [...]

By | May 20th, 2016|Call centre blog|0 Comments

Research: Sensory Intelligence® within call centres

Senses on Call is our web based selection tool for the call centre industry. It takes 15 minutes to complete and generates an instant report. The development of Senses on Call is based on research results from my doctorate degree at the University of Cape Town (in progress) and my 20 years of clinical and [...]

By | May 20th, 2016|Call centre blog|0 Comments

Contact centres: A scary workplace?

By Dr Annemarie Lombard I was looking for the craziest, wildest, busiest, most sensory overloaded and insane work environment ... I clearly found it in the contact centre industry! The first time I walked into a contact centre I was blown away. Although absolutely electrifying for me, and certainly switching on an extra few brain [...]

By | May 20th, 2016|Call centre blog|0 Comments

Critical health and wellness issues within call centres

I recently attended a health and wellness conference in Johannesburg as a speaker but also had the opportunity to connect with leading health and wellness experts within the South African context. Some interesting research and findings were shared. A BPeSA event on wellness followed. Top Fortune 500 companies spend more on health and wellness than [...]

By | May 20th, 2016|Call centre blog|0 Comments

Senses on Call: Our contact centre recruitment product and related legislation

During the past few months I’ve had some interesting conversations and various questions with regards to how Senses on Call fits within the labour law legislations, in particular with employment equity. In order to give you the answers, consideration should be given to the employment equity act, 1998; HPCSA regulations, the Professional board for Occupational [...]

By | May 20th, 2016|Call centre blog|0 Comments

The 1-2-3 of neuroscience as an impact tool for contact centres

Neuroscience is about understanding the brain. And obviously human brains, as a focus for how we work, learn and live. Animal brains are important too, but we will leave that to the animal experts. People are all about behaviour, and behaviour is all about the brain. Understanding the brain, is understanding behaviour. And understanding behaviour [...]

By | May 20th, 2016|Call centre blog|0 Comments