Corporate

//Corporate

Five sensory savvy tips to reduce overload and stress in open plan offices

By | May 20th, 2016|Categories: Corporate blog|

Sensory neuroscience is understanding the brain and how it contributes to us working and living on a daily basis. Open plan office and call centre environments are traditionally busy, sensory overloaded, noisy with a high [...]

The ethics of trademarks and copyright

By | May 20th, 2016|Categories: Corporate blog|

Sensory intelligence started in my head in 2000 after I returned from living in the USA for 3 years.  After loads of thinking, reading, more thinking and more reading I chose the name, opened my [...]

Overloaded brain circuits: The war on attention

By | May 20th, 2016|Categories: Corporate blog|

Demands, tasks and deadlines have increased the daily frenzied distractions we are faced with in a 21st century workplace. Our brain circuits have become overloaded and we use all our energy to simply survive, doing [...]

Business trio

By | May 20th, 2016|Categories: Corporate blog|

I am part of a business trio; myself and two other business woman owners formed an informal “exco” last year.  We are an interesting combination of an Afrikaanse boere-girl (that is me – but very [...]

Two big mistakes call centres make

By | May 20th, 2016|Categories: Corporate blog|

1. Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the clients are people too! People are the key to a smart, successful and world [...]

Performance is driven by behaviour

By | May 20th, 2016|Categories: Corporate blog|

Performance is driven by behaviour of people.  I worked with a call centre team in April and we improved first call resolution from 33% to 74% in 3 months by changing behaviours and attitude only!! [...]