Call Centre

//Call Centre

Sensory ergonomics

By | May 20th, 2016|Categories: Call centre blog|

"Sen·so·ry” – adj. Pertaining to sensation; That aspect of consciousness resulting from the stimulation of a nerve process beginning at any point in the body and passing through the brain, especially by those stimuli affecting [...]

Contact centres: A scary workplace?

By | May 20th, 2016|Categories: Call centre blog|

By Dr Annemarie Lombard I was looking for the craziest, wildest, busiest, most sensory overloaded and insane work environment ... I clearly found it in the contact centre industry!  The first time I walked into [...]

Senses on Call: Our contact centre recruitment product and related legislation

By | May 20th, 2016|Categories: Call centre blog|

During the past few months I’ve had some interesting conversations and various questions with regards to how Senses on Call™ fits within the labour law legislations, in particular with employment equity. In order to give [...]

Two big mistakes call centres make

By | May 20th, 2016|Categories: Call centre blog|

So what are the 2 BIG MISTAKES call centres make?   FIRST BIG MISTAKE - Technology solves all your problems Wrong! Call centres are designed by people, managed by people, operated by people and the [...]

The 1-2-3 of neuroscience as an impact tool for contact centres

By | May 20th, 2016|Categories: Call centre blog|

Neuroscience is about understanding the brain. And obviously human brains, as a focus for how we work, learn and live. Animal brains are important too, but we will leave that to the animal experts. People [...]