Call Centre

//Call Centre

Sensory ergonomics

By | May 20th, 2016|Categories: Call centre blog|

"Sen·so·ry” – adj. Pertaining to sensation; That aspect of consciousness resulting from the stimulation of a nerve process beginning at any point in the body and passing through the brain, especially by those stimuli affecting [...]

Research: Sensory Intelligence® within call centres

By | May 20th, 2016|Categories: Call centre blog|

Senses on Call is our web based selection tool for the call centre industry. It takes 15 minutes to complete and generates an instant report. The development of Senses on Call is based on research [...]

Contact centres: A scary workplace?

By | May 20th, 2016|Categories: Call centre blog|

By Dr Annemarie Lombard I was looking for the craziest, wildest, busiest, most sensory overloaded and insane work environment ... I clearly found it in the contact centre industry! The first time I walked into [...]

Critical health and wellness issues within call centres

By | May 20th, 2016|Categories: Call centre blog|

I recently attended a health and wellness conference in Johannesburg as a speaker but also had the opportunity to connect with leading health and wellness experts within the South African context. Some interesting research and [...]

Senses on Call: Our contact centre recruitment product and related legislation

By | May 20th, 2016|Categories: Call centre blog|

During the past few months I’ve had some interesting conversations and various questions with regards to how Senses on Call fits within the labour law legislations, in particular with employment equity. In order to give [...]

The 1-2-3 of neuroscience as an impact tool for contact centres

By | May 20th, 2016|Categories: Call centre blog|

Neuroscience is about understanding the brain. And obviously human brains, as a focus for how we work, learn and live. Animal brains are important too, but we will leave that to the animal experts. People [...]